Feel ready for
your first visit.
What to expect, what to bring and answers to common questions, so you can begin with confidence.
A first appointment focused on you.
Your story
We discuss your concerns, medical history, daily activities and personal goals.
A little preparation
goes a long way.
Wear comfortable, loose-fitting clothing and suitable footwear. For home visits, please ensure the treatment area is accessible.
- Relevant medical reports, scans and referrals
- A list of current medications
- Medicare or private health insurance details, where relevant
- NDIS plan and funding information, where applicable
- Relevant orthoses, mobility aids or equipment
- For children: developmental assessments and current equipment
Clear information before you book.
Fees depend on the service, appointment duration and location. Please contact our team for the fee that applies to your appointment and any community travel arrangements.
- Payment is due at the end of your appointment unless otherwise agreed.
- Private health rebates may be available for eligible services.
- Medicare rebates depend on eligibility and referral requirements.
- NDIS billing depends on your funding arrangements and service agreement.
Keep the details handy.
Patient information sheet
Your guide to appointments, referrals, payments, consent, confidentiality and feedback.
Download patient information (Word) ↓Cancellation & rescheduling
Notice periods, missed appointments, exceptional circumstances and how to contact us.
Read our policy ↗A few things you might be wondering.
Do I need a referral?
A GP referral is generally not required for private physiotherapy. Some funding arrangements, including eligible Medicare-funded services and insurance claims, may require a referral or supporting documents. Contact our team to check your circumstances.
What ages do you work with?
We provide physiotherapy for infants, children, adolescents, adults and older adults, with services tailored to each person’s needs and goals.
What should I bring?
Bring relevant referrals, medical reports, scans, assessment information, funding details and any equipment related to your treatment. Wear comfortable clothes that let you move easily.
How long is an appointment?
Appointment length depends on your service and assessment needs. Our team will confirm the duration and fee when you book.
Can I stay with my child?
Parents and carers are encouraged to participate in discussions and therapy planning. We work closely with families to support children’s goals.
Do you offer home and school visits?
Yes. We provide home, school, childcare and community physiotherapy across the Sunshine Coast. Please contact us to confirm availability and arrangements for your location.
Do you offer hydrotherapy?
Yes. Individually tailored water-based programs are available for children, adults and older people. Please confirm suitability, pool location and appointment arrangements with the team.
Do you work with NDIS participants?
Yes. We provide NDIS-funded physiotherapy for children and adults. Please confirm your funding and plan-management arrangements with our team before booking.
What if I am unsure whether my child needs physiotherapy?
If you have concerns about your child’s movement, development, strength, coordination or participation, contact our team. An assessment can help identify whether physiotherapy support may be appropriate.
Let’s get you moving
towards what matters.
Tell us a little about your goals. We’ll help you get started.