At PhysioNexus, we understand that unexpected circumstances can sometimes make it difficult to attend a scheduled appointment. We aim to provide flexible and accessible physiotherapy services while ensuring our clinicians can continue to support all patients effectively.

Our cancellation policy helps us manage appointments efficiently, minimise disruptions to patient care and make appointments available to others who may need them.

1. Cancellation Notice

We kindly request that patients provide at least 24 hours' notice if they need to cancel or reschedule an appointment.

Providing sufficient notice allows us to offer the appointment to another patient and manage our clinical schedules effectively.

Cancellations can be made by contacting our team by phone or email.

2. Late Cancellations

Appointments cancelled with less than 24 hours' notice may incur a cancellation fee.

We understand that emergencies and unforeseen circumstances can arise. Each situation will be considered individually, and our team will aim to be understanding and reasonable.

Any applicable cancellation fees will be communicated in accordance with the relevant booking arrangements and funding requirements.

3. Missed Appointments (No-Shows)

If a patient does not attend a scheduled appointment and has not provided prior notice, the appointment may be classified as a missed appointment or no-show.

A fee may apply to missed appointments, subject to the applicable service agreement and funding arrangements.

Repeated missed appointments may result in a review of future booking arrangements to ensure appointments remain accessible to patients who need them.

4. Rescheduling Appointments

We understand that schedules and circumstances can change.

If you need to reschedule your appointment, please contact us as early as possible. Our team will do its best to arrange an alternative appointment time that suits your availability.

Rescheduling requests are subject to clinician availability.

5. Home and Community Visits

For home, school and community-based physiotherapy appointments, we request at least 24 hours' notice for cancellations or rescheduling.

As these appointments may involve travel and additional scheduling arrangements, late cancellations and missed appointments may incur applicable fees.

Any charges will be determined in accordance with the agreed service arrangements and relevant funding requirements.

6. NDIS Participants

For NDIS participants, cancellation fees are subject to the applicable NDIS Pricing Arrangements and the terms of the participant's service agreement.

Where permitted, short-notice cancellation charges may apply if the participant does not attend or cancels within the applicable notice period.

Any cancellation charges will be applied in accordance with the relevant NDIS requirements and individual service agreement.

Please contact our team if you have questions about cancellation arrangements for your NDIS-funded physiotherapy services.

7. Clinician Cancellations

On occasions when a physiotherapist is unable to attend a scheduled appointment due to illness or unforeseen circumstances, PhysioNexus will notify affected patients as soon as reasonably possible.

We will make every effort to arrange an alternative appointment at a mutually convenient time.

Patients will not be charged for appointments cancelled by PhysioNexus.

8. Exceptional Circumstances

We recognise that emergencies, sudden illness and other unexpected events may prevent patients from attending appointments.

We encourage patients to contact us as soon as possible if they are unable to attend due to exceptional circumstances.

Cancellation fees may be waived at the discretion of PhysioNexus, subject to applicable funding requirements and service agreements.

9. How to Cancel or Reschedule

If you need to cancel or reschedule your appointment, please contact us using the details below.

PhysioNexus

Phone: 0409 824 868

Email: admin@physionexus.au

Please include your name, scheduled appointment date and time when contacting us.

10. Our Commitment to You

At PhysioNexus, we value your time and are committed to providing reliable, accessible and high-quality physiotherapy services.

We appreciate your cooperation in providing adequate notice when cancelling or rescheduling appointments. This helps us maintain continuity of care and make our services available to those who need them.

If you have any questions about this policy, please contact our team.